Help Desk Technician

Job title: Help Desk Technician in Denver, CO at Mavensoft Technologies

Company: Mavensoft Technologies

Job description: Job Title: Help Desk Technician

Duration: 12 months (Contract W2)

Location: Denver, CO (On-site, candidate must be currently located within the Denver or surrounding metro area to work on-site daily)Key Skills: Technical Troubleshooting (Hardware, Software, Networking), Customer Service & Communication, Monitoring & Incident ResponseJob Type: Contract (Full-Time - On-Site Only)
Schedule:

• Training Phase (1-2 months): 5 days/week, 8-hour shifts


• Post-Training: 4 days/week, 10-hour shifts

• Monitor the ITS fiber network, roadside devices, and software systems.


• Respond promptly to customer inquiries via phone, email, and chat.


• Log and manage Help Desk tickets using the internal ticketing system.


• Troubleshoot and resolve hardware, software, and networking issues.


• Escalate unresolved issues to Tier 2/3 support when necessary.


• Install, configure, and maintain computer systems and peripheral devices.


• Perform system maintenance and support users during outages.


• Assist with onboarding/offboarding, including system setup and account management.


• Support Tier 1 network troubleshooting.


• Document customer interactions and maintain accurate records.

• Prior experience in a Help Desk or IT Support role (NOC experience preferred).


• Willingness and flexibility to work a variety of shifts, including with minimal notice.


• Reliable transportation is required.


• Ability to pass a background check.


• Strong technical knowledge of Windows, Linux, and iOS systems.


• Familiarity with networking basics and system troubleshooting.


• Excellent communication and interpersonal skills.


• Detail-oriented and well-organized, with strong ticket management discipline.


• Calm and professional under pressure with a proactive troubleshooting mindset.


• Self-motivated with the ability to work independently and as part of a team.


• Understanding of basic information security practices.


• Experience with ticketing systems (e.g., ManageEngine) is a plus, but not required.

• 100% On-Site


• Fast-paced, collaborative IT operations setting


• Requires physical presence to monitor systems and assist users directly

Expected salary:

Location: Denver, CO

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