Sr. Professional Services Engineer (Azure/O365)

Job title: Sr. Professional Services Engineer (Azure/O365) in USA at Konica Minolta

Company: Konica Minolta

Job description: Job Description:OverviewThe objective of the Senior Professional Services Engineer (SPSE) is to deploy technology solutions for clients and to ensure the growth of sales through effective delivery of professional services, accurate proposal development, pre-sales technical design. The SPSE will help grow and expand the breadth and depth of solutions delivered to clients.The SPSE provides project implementation services with a focus on advanced-to-expert level complexity tasks and functions associated with the project. The SPSE provides technical support and assistance to the enterprise for project issues with an advanced to expert level of complexity.
Responsibilities

• Deliver professional services with a focus on:

• Client satisfaction


• Quality


• Technical excellence


• Participate in successful completion of project work including analysis, design, development, documentation, and testing of client network operations


• Perform quality assurance activities to ensure standardization of best practice


• Assist in the design and deployment of IT infrastructures and protection strategies to support client business plans


• Act as technical escalation point for other engineers and specialists within the team


• Implement network infrastructure and security policies that promote client’s objectives.


• Perform advanced to expert level network diagnostics and repairs as directed


• Develop Subject Matter Expertise in focused area(s) as needs dictate


• Professionally document all work performed and submit accurate timecards on a daily basis


• Assist other team member in maintaining accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team


• Project Deployment

• Assigned as lead to run technology projects


• Implement client projects for cloud, security, network optimization, and overall performance of our customers’ infrastructure


• Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients


• Work with other team members to identify new revenue opportunities, primarily via projects


• Respond to communications from team members within timelines established by All Covered’s communications standards

Internal/External Contacts:Daily interaction with team members and a variety of clients. The SPSE works closely with IT service consultants, field engineers, project managers, subject matter experts, and market directors to ensure client satisfaction expectations are met.
Qualifications

• 5+ years of experience in network administration


• 5+ years of desktop administration


• 5+ years of operating systems experience (Windows and MAC)


• 5+ years of Active Directory/Azure/Office 365


• At least one of the following industry certifications is preferred: Microsoft Certified (Microsoft 365, Azure, etc), CompTIA Server+, Cisco Certified Network Administrator (CCNA), VMware Certified, Apple Certified Technical Coordinator (ACTC)

• Successful experience designing, installing and supporting networks in multiple environments for multiple clients.


• Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary.


• Strong proficiency in configuring, deploying and troubleshooting all of the following networking services: HTTP, DNS, TCP/IP, VPNs, VLANs, VIPs, ACLs, Routing, Switching.


• Advanced knowledge of Microsoft Office applications.


• Advanced understanding of and experience with Backup processes, software and hardware


• Additional technical competencies per discipline


• Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools


• Must be a detail-oriented self-starter – function autonomously, with minimal supervision


• Strong team player


• Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language


• Strong customer service orientation


• Demonstrated dedication to consistent quality

About UsKonica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be , included on CRN’s MSP 500 list numerous times; recognized as the by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its . For more information, please visit Konica Minolta and follow it on , , and .Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.Au sujet de Konica MinoltaSolutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

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Location: USA

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