Main Store- Customer Service Supervisory CEA-RPT-Varied Schedule 18.61 in Fort Drum, NY

Job title: Main Store- Customer Service Supervisory CEA-RPT-Varied Schedule 18.61 in Fort Drum, NY at Army & Air Force Exchange Service

Company: Army & Air Force Exchange Service

Job description: Career AreaRetail OperationsJob DescriptionOversees associates in the execution of strategies to deliver a tailored customer experience within assigned department(s). Utilizes leadership skills to empower associates to create a positive environment that drives the customer experience and Exchange brand loyalty.Number of Positions Remaining1Vacancy NumberH-004721-2025Additional Qualifications/RequirementsCandidate must be able to work a varied schedule including weekends and holidays between the hours of 0945-1915. This position may average 34 hours per week, and weekends availability is REQUIRED.Employment CategoryRegular Part TimeJob Grade2Job Tier1Job QualificationsCompletion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.SupervisorYesFacility NameDRUM MAIN STORESalary Minimum$18.61Salary Maximum$18.61Major DutiesEnsures a high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.

Leads associates utilizing effective communications skills. Trains and coaches associates to ensure they are well-equipped to provide a personalized shopping experience.

Ensures associates have product knowledge and sales skills to serve the customer in assigned area(s). Trains/coaches associates on merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area.

Ensures loss prevention and accountability procedures are followed and minimizes all controllable expenses. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory.

Communicates performance expectations and maintains employee communication folders to include communication record, time and attendance record, job description, and checklist. Provides effective feedback on adherence to established performance standards and recommends development opportunities.

May operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. May be required to verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance.
Performs other duties as assigned.

Expected salary:

Location: Fort Drum, NY

Job date: Fri, 30 May 2025 06:39:21 GMT

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