Operations Analyst

Job title: Operations Analyst in Wake County, NC at State of North Carolina

Company: State of North Carolina

Job description: Description of WorkAre you ready to take the next step in your career?Discover why NCDIT is the ideal destination for your professional growth - .We currently have an opening for an Operations AnalystThe position is designated Statutory Exempt and is exempt from the State Human Resources Act.This is a REPOST. Previous applicants Must Reapply to be considered.NOTE: THIS IS A NIGHT SHIFT POSITION (7:00 PM - 7:00 AM) and MANDATORY ON LOCATION

This position is located in the NCDIT Incident Management Center (IMC) and will be required to work night shift on location. IMC Operations Analysts are responsible for supporting an Integrated 24×7 Enterprise Incident Management Center. This position will provide initial diagnostic support for a range of services offered by NCDIT. Services include network, hosting and mainframe and will vary as other services are added and retired. The position will be responsible for the monitoring, identification, initial analysis and resolution of issues related to any of these services following established procedures.About the Organization

The serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.As NCDIT's services reach North Carolina residents from all backgrounds, we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across North Carolina. Our agency's culture is derived through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace ( ). NCDIT supports recent executive orders to address pay equity for women ( ), establish paid parental leave for birth, adoption, and foster care ( ), and implement fair chance policies ( ). NCDIT also has designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.Knowledge, Skills and Abilities / CompetenciesResumes/CVs are intended to be used as a complement to an application. Generally resumes/CVs are lacking the detail and breadth of an applicant's full education and work history so applicants should complete the application with more detail than what their resume contains to show that they meet both the Education Requirements and ALL Knowledge, Skills and Abilities (KSAs) listed below in order to qualify. Click these links for additional information: and . (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)To qualify for this position, applicants must document on the application that they possess ALL of the following:Experience in applying Operating System updates, security patches, antivirus software and/or applicable security configurationsDemonstrated experience diagnosing and developing plans to resolve system performance problemsWorking knowledge of software tools such as IT Infrastructure monitoring tools, ticketing systems, and storage management softwareManagement Preferences:

• Knowledge and basic understanding of ITIL framework


• ITIL Foundation or other IT certifications


• Understanding of multi-tiered Service Level Agreements, Incident Management, Change Management, and/or Problem Management

This position requires a fingerprint-based background search. Hires must agree to a fingerprint-based background search prior to being hired.Minimum Education and Experience RequirementsSome state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the for details.Bachelor's degree in computer science, computer information systems, computer science engineering or a closely related degree from an appropriately accredited institution

OR

Bachelor's degree from an appropriately accredited institution and one year of experience in operations/systems work or closely related area

OR

Associate degree in computer information technology, computer engineering technology or networking technology from an appropriately accredited institution and one year of experience in operations/systems work or closely related area; or an equivalent combination of education and experience.Supplemental and Contact InformationThe is an who embraces an philosophy which consists of complying with all federal laws, state laws and Executive Orders.NCDIT uses the to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

• The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.

• Employment at NCDIT is contingent upon a satisfactory background check.


• Applicants seeking

must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application. * Applicants seeking

must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22.

• Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.


• Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the “Certificates and Licenses” section.


• If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.


• If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:

HYBRID/FLEXIBLE WORK SCHEDULES:At NCDIT, we are dedicated to fostering a collaborative and flexible work environment, offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station, new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If you're eager to contribute to a dynamic workplace, we encourage you to apply!COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service


• Twelve (12) holidays/year


• Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year


• Twelve (12) sick days/year which are cumulative indefinitely


• Longevity pay lump sum payout yearly based on length of service


• 401K, 457, and 403(b) plans

Learn more about employee perks/benefits:To apply for this position, please click the "Apply" link above (on the Government Jobs website) or visit to complete an on-line application.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. If there are any questions about this posting other than your application status, please contact:NCDIT Human ResourcesSamika Lewis[email protected]For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

Expected salary:

Location: Wake County, NC

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