Chat Agent in USA

Job title: Chat Agent in USA at California University Prep School

Company: California University Prep School

Job description: Job Summary (List Format):- Engage with customers via online chat and messaging platforms to provide information, respond to inquiries, and offer assistance.

- Help customers navigate products or services, addressing their questions, concerns, and technical issues.

- Troubleshoot and resolve customer problems; escalate complex issues when necessary.

- Maintain professionalism and high standards of customer service in all interactions.

- Accurately document customer interactions, including inquiries, solutions provided, and follow-up actions.

- Achieve performance targets such as response time, customer satisfaction scores, and chat volume goals.

- Stay current on product knowledge and company policies to deliver accurate information.

- Collaborate with team members and other departments to ensure consistent and effective support.

- Demonstrate strong written communication, problem-solving, and multitasking abilities.

- Exhibit empathy, patience, and a customer-focused attitude in all dealings.

Expected salary:

Location: USA

Job date: Mon, 02 Jun 2025 22:45:19 GMT

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