Customer Service I

Job title: Customer Service I in Orlando, FL at Collins Consulting

Company: Collins Consulting

Job description: This is an onsite position.The Opportunity

This position works out of our Orlando, FL location in the client's Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges.Responsibilities

• Maintain a customer base in the Remote Patient Monitoring platform.

• Accountable for VW enrollment calls and equipment training / set up.


• Accountable for Compliance follow up.


• Conduct customer monthly calls


• Place supply and Equipment orders

• Follow up with Vendors as necessary.


• Ability to work reports and follow through on orders placed.

• Ordering, Shipping, Confirmation of Delivery and RMA if needed.


• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.


• Resolve or report any problems that may occur.


• Assist with implementation of workflow productivity improvements.


• Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.


• Understand and adhere to all business processes and procedures.


• Maintain a culture of accountability.


• Adhere to the department metric standards set by your supervisor or manager.

• Minimum of One year of Customer Service experience


• MS Office knowledge


• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

• Associate degree or equivalent work history


• Some data processing experience preferred.


• Spanish Speaking Preferred but not required.


• Previous experience/knowledge with Apple products is also helpful in this role.

• Excellent interpersonal and phone etiquette skills


• Detail & Team Oriented


• Professional communication Skills


• Excellent Time Management Skills


• Ability to multi task

Expected salary:

Location: Orlando, FL

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