Coordinator, Customer Care - Part-Time Remote Hybrid

About the position

The Customer Care Coordinator plays a vital role in assisting with all customer-related matters and providing backup support to Customer Service Representatives. This part-time remote hybrid position requires the individual to maintain a positive demeanor while effectively managing customer interactions and ensuring smooth sales order processes.

Responsibilities

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  Provide assistance in all customer-related matters.
  
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  Be available during normal business hours via Email, Phone, Jitsi Meet, Zoom, or other video conferencing systems.
  
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  Maintain a positive and friendly demeanor when assisting customers.
  
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  Navigate Axapta to create and release sales orders.
  
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  Communicate with customers and vendors throughout the entire sales order process via phone and/or email.
  
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  Quote on contracts and follow up on quotes.
  
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  Call customers for additional information as needed.
  
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  Ensure that sales orders are reconciled with material on hand or on order to maximize sales and reduce customer wait time.
  
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  Coordinate pick up/delivery of orders.
  
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  Maintain a list of all customers including email and phone numbers to obtain more business.
  
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  Assist customer service representatives at checkout counters to reduce customer wait times when available.
  
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  Conduct customer surveys to gather feedback on product satisfaction and delivery timeliness.
  
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  Register and track customer complaints with follow-up and resolution.
  
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  Create reports tracking sales orders and their impact on budgeted sales using AX and/or Excel spreadsheets.
  

Requirements

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  Strong communication skills, both verbal and written.
  
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  Ability to navigate and utilize Axapta software for sales orders.
  
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  Proficiency in Excel for creating and modifying spreadsheets.
  
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  Customer service experience, preferably in a sales environment.
  

Nice-to-haves

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  Experience in a remote work environment.
  
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  Familiarity with sales order processes and customer relationship management.
  

Benefits

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  Flexible working hours within the specified schedule.
  
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  Opportunity to work remotely with occasional in-store visits.
  

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