Insight Global Zendesk Call Center Specialist (REMOTE PST) in Nashville, Tennessee

Job Description

• Provide phone support to customers and resolve their issues

  - Enter data into a system accurately and efficiently

  - Escalate calls to the appropriate department or supervisor when necessary

  - Log tickets for each call and follow up on the status

  - Be available to take calls and emails using Zendesk and respond promptly

Skills and Requirements

• Zendesk Phone Support experience (must be recent experience and proficient)

  - 3+ years Data Entry experience or Call Center Experience (multitasking – taking information over the phone and entering into a system)

  - Bachelor’s degree preferred or Highschool diploma + 3 year’s relevant work experience

  - Experience with reviewing documents/eligibility information/claims experience

  - Excel experience

  - Active listening skills and great communication

  - Attention to detail and organizational skills

  - Reliable

  - Experience working in a remote or hybrid setting – self sufficient – Bilingual in Spanish

  - Experience with SharePoint

  - Human Services or government background null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].