Part-Time Customer Service Representative

Job Title: Customer Service Representative – Level 1 (General Inquiries)

• Location: Klang Valley
• Job Type: Part-time / Flexible hours / Working Hybrid
• Looking for home parents, senior citizens, and students

Overview:

Join our dynamic customer service team in a role that offers flexibility, making it ideal for stay-at-home parents, senior citizens, and students. This position involves handling general banking inquiries with a focus on delivering exceptional service to our customers.

Key Responsibilities:

• Customer Support: Provide first-level support for general banking inquiries via phone, email, and live chat. Assist customers with questions regarding bank accounts, services, and basic product information.
• Problem Resolution: Address and resolve simple customer concerns and queries, directing more complex issues to the appropriate support team.
• Information Dissemination: Clearly communicate information about the bank's products and services, ensuring customers have the latest information at their fingertips.
• Feedback Collection: Gather customer feedback to help enhance service quality and customer satisfaction.
• Record Maintenance: Accurately log all interactions in the bank’s CRM system, maintaining a high level of confidentiality and compliance with data protection regulations.

Skills and Qualifications:

• Educational Background: Minimum SPM qualification or equivalent; further education in Business Administration, Finance, or related fields is advantageous.
• Experience: Experience in customer service is preferred but not essential. Training will be provided.
• Skills: Excellent communication skills, both verbal and written, in Bahasa Malaysia and English.Strong interpersonal skills with a polite and patient demeanour. Basic computer proficiency and ability to navigate online tools.
• Personal Traits:A strong commitment to delivering exceptional customer service. Ability to work independently with minimal supervision.Flexible and adaptable, willing to work in a dynamic environment.

Additional Requirements:

• Must have a quiet, dedicated workspace and a reliable internet connection for remote work.
• Flexible scheduling options are available to accommodate various needs, with mandatory availability for training and meetings.

Benefits:

• Competitive hourly rate.
• Comprehensive training and support.
• Flexible scheduling to accommodate personal commitments.
• Opportunity to work from home, reducing travel time and costs.

Job Type: Part-time

Pay: RM1,000.00 - RM2,000.00 per month

Schedule:

• Monday to Friday

Application Question(s):

• Are you a stay-at-home parent, senior citizen, or student?

Language:

• English (Required)

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