Remote Sales Agent – English/Spanish Bilingual

About the Role

We are seeking sales-focused professionals who have a proven track record of supporting customers in their purchasing decisions. As a Sales Generalist at Wayfair, you will apply your sales experience to drive business outcomes through high-quality customer interactions. Your effective communication skills and product knowledge will help in advising customers in making confident buying decisions while meeting or exceeding sales performance expectations.

Key Details

• Position Type: Full-Time
• Base Pay: $15.00 hourly
• Performance Bonus: Uncapped monthly incentives
• Expected Total Compensation: Approximately $23/hour including bonuses
• Location: Remote (Work from home)
• Schedule: Variable shifts including potential weekend and evening hours
• Equipment: Company-provided
• Required Experience: Minimum 1 year in sales

Important Note: This position is strictly for sales activities and is different from customer service. Past experience in sales is required.

Core Responsibilities

Sales Volume Management

• Receive 40-50 incoming sales calls daily
• Work in a high-speed virtual environment
• Rapport with customers quickly while responding to questions and completing a sale

Professional Conduct

• Attend work consistently and be on time
• Communicate proactively regarding changes in schedule or difficulties
• Manage time effectively

Customer Interaction

• Utilize active listening
• Provide clear, concise information
• Create positive customer experiences to promote loyalty

Supplier Coordination

• Contact product suppliers as necessary
• Gather detailed product information not available on the website
• Provide complete customer solutions

Sales Methodology

• Utilize established sales procedures
• Conduct effective questioning
• Close the sale confidently
• Build customer relationships

Strategic Selling

• Analyze the needs of each individual customer
• Offer suggestions for additional products that complement the customer's purchase
• Maximize sales through up-selling and cross-selling

Performance Standards

• Meet operational standards
• Performance-based compensation
• Emphasis on constant improvement

Workspace Requirements

• Maintain an environment free from distractions
• Give complete attention during customer interactions
• Conduct yourself professionally while on shift

Technical Capabilities

• Be familiar and comfortable with numerous software platforms
• Cope with technology changes and updates
• Deal with unexpected technical problems
• Use many different communication tools

Team Engagement

• Compete in sales competitions
• Attend training to improve performance
• Contribute to the team culture
• Promote a collaborative atmosphere

Seasonal Flexibility

• Flexible scheduling to accommodate peak seasons and volumes
• Available for required overtime during peak times

Qualification Requirements

Experience

• 1+ year of successful sales experience
• Proven track record of meeting performance metrics
• Preferred background in call center, retail, or virtual sales

Training Commitment

• Must complete mandatory sales training program
• No absences or schedule modifications permitted during training

Technical Requirements

• Hardwired internet connection required
• Minimum 25Mbps download/5Mbps upload speeds
• WiFi connections not permitted
• Company provides necessary equipment

Technical Skills

• Proficiency with multiple software platforms
• Experience with:
  • Google Workspace
  • Microsoft Office
  • Email systems
  • Video conferencing tools
  • Team collaboration software
  • Multi-screen operations
  • Spreadsheet applications

Workspace Requirements

• Private, dedicated home office space
• Environment free from distractions
• No background noise sources

Educational Background

• High school diploma or equivalent required
• Bachelor's degree preferred but not required

Additional Requirements

• Proven flexibility in a fast-paced environment
• Strong multitasking skills
• Ability to handle multiple customer interactions simultaneously
• Must pass pre-employment assessment

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