Remote Healthcare Scheduling Specialist | Patient Experience

<strong>Job Overview<br><br></strong>We are seeking a dedicated Healthcare Patient Scheduling Specialist to join our mission-driven team remotely. In this pivotal role, you will enhance patient experiences and play a vital part in reshaping the interaction between patients and healthcare services.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Deliver high-quality patient support by professionally managing inbound calls with empathy and efficiency.</li><li>Address and resolve patient concerns by employing de-escalation techniques and providing thoughtful solutions.</li><li>Initiate outbound calls for rescheduling appointments and gathering essential information.</li><li>Collaborate with the call center team to elevate service quality and improve patient interactions.</li><li>Efficiently triage patient inquiries to ensure they reach the appropriate healthcare professionals.</li><li>Leverage your knowledge of commercial health insurance and medical terminology to assist patients effectively.</li><li>Uphold strict HIPAA compliance and safeguard sensitive patient information.<br><br></li></ul><strong>Required Skills<br><br></strong><ul><li>A minimum of one year of relevant experience in customer service, healthcare, or a medical office environment.</li><li>Proficiency in MS Office, databases, and electronic health record (EHR) systems; familiarity with AthenaHealth is a plus.</li><li>Strong communication and problem-solving abilities with a focus on patient satisfaction.</li><li>Capacity to multitask and navigate various systems with ease.</li><li>Understanding of medical insurance types and their coverage processes.</li><li>Exceptional attention to detail and organizational competencies.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>At least one year of customer service, healthcare, or medical office experience.</li><li>High school diploma or equivalent; relevant certifications are advantageous.<br><br></li></ul><strong>Career Growth Opportunities<br><br></strong>This position offers significant potential for professional development and skill enhancement within the healthcare sector. You will be part of a collaborative environment that supports career advancement.<br><br><strong>Company Culture And Values<br><br></strong>Our organization prides itself on a supportive, mission-driven culture that values each team member’s contributions. We are committed to improving healthcare experiences and fostering a collaborative work environment.<br><br><strong>Compensation And Benefits<br><br></strong><ul><li>Salary: (21.00 - )30.00 per hour</li><li>Comprehensive benefits package available after 90 days of employment.</li><li>Flexible 8-hour shifts to accommodate your work-life balance.</li><li>Paid time off and additional benefits offered after 90 days.<br><br></li></ul>If you possess a passion for enhancing patient experiences and are eager to join a team making a difference in healthcare, we encourage you to apply today!<br><br>Employment Type: Full-Time

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