Google – User Support Specialist, Human Resource Operation – Atlanta, GA

Job title: User Support Specialist, Human Resource Operation

Company: Google

Job description: This role may also be located in our Playa Vista, CA campus.
Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:

In-office locations: Atlanta, GA, USA; Austin, TX, USA; Mountain View, CA, USA; New York, NY, USA; Seattle, WA, USA; Los Angeles, CA, USA.
Remote location(s): United States.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 5 years of experience in supporting HR Operations in a scaled environment.

• 1 year of experience in Workday Administrations/operations.

• Experience in a customer or client-facing role supporting HR Operations.

Preferred qualifications:

• Ability to effectively support user needs.

• Ability to deliver services with an operational mindset.

• Excellent problem-solving, communication, and analytical skills.

About the job

Google's known for our innovative technologies, products and services -- and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google's long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven -- and excited to share the magic of working at Google.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

Additional Information

(Colorado only*) Minimum full-time salary range between $109,000 - $117,000 + bonus + equity + benefits.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation range for this role when being hired into our offices in Colorado.

Responsibilities

• Deliver operational excellence in line with assigned service goals by identifying opportunities to improve. Scale in order to elevate operations to an excellent standard across our Hiring Support team.
• Resolve and prioritize sensitive user issues through consultation with vendors and deep collaboration with partner support.
• Implement and execute on service delivery improvements and process/scope changes, including extended workforce activities.
• Act as the representative of the user by surfacing relevant user feedback to Partner Support. Collaborate on initiatives to address user needs, including consulting on content, process, and policy improvements.
• Develop expertise in the systems supporting Human Resource (HR) Operations service areas while troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a disability or special need that requires accommodation, please let us know by completing our .

Expected salary: $109000 - 117000 per year

Location: Atlanta, GA



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