Impound Specialist I

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Role Description

The Impound Specialist I will be responsible for monitoring, reviewing and processing required functions in accordance to Impound requirements and timeliness.

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  Processes Impound accounts and functions in accordance to regulations, policies, and procedures
  


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  Reviews accounts identified as potential impound
  


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  Performs appropriate calculations for recovery justifications or abandonment
  


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  Processes accounts into and closes impound
  


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  Reviews and processes accounts based on verbal and written notifications of Impound
  


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  Handles and processes assigned volume within Impound processes for appropriate handling within established SLA
  


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  Manages potential and actual Impound calls within established call handling and correspondence requirements
  


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  Completes end-to-end Impound functions with accuracy and in compliance with regulations, policy, and procedure
  


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  Assists other departments as well as Impound vendors as needed
  


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  Performs other duties as assigned
  

Qualifications

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  High school diploma or equivalent
  


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  One (1) year of experience in servicing center environment
  


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  Experience in Impound processes preferred
  


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  Knowledge of Impound process, regulations, requirements, and structure preferred
  


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  General knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA)
  


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  Established verbal and written communication skills
  


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  Working knowledge of Microsoft Office Suite, including Excel and Word
  


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  Ability to maintain confidentiality
  


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  Adaptable to changes within a fast-paced environment
  

Requirements

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  Ability to handle and process assigned volume within Impound processes
  


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  Compliance with established SLA and call handling requirements
  

Benefits

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  Individually tailored compensation packages with competitive salary
  


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  Training and development opportunities
  


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  Team member recognition and awards
  

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