Join Today: Remote -Customer Service Representative
Core Information:
- Position: Remote -customer Service Representative
- Location: Remote
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Company: Workwarp
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Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality - (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
 One year of office support experience in a customer service role preferred
 High School diploma
 Excellent customer service skills and attitude
 Excellent written and verbal skills
 Proficient with office equipment
 Attention to detail
 Problem-solving
 Computer proficiency - MS Suite
 Typing speed 45WPM
 Professional appearance
 Ability to multi-task in a fast-paced environment
 Bilingual skills a plus
 Occasional overtime as needed
Benefits Summary:
 Medical/Dental/Vision
 401k plus a company match
 ESPP - Employee Stock Purchase Plan
 EAP - Employee Assistance Program (no cost to you)
 Vacation & Sick pay
 Paid Company Holidays
 Life and AD&D Insurance
 Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. Apply Job!
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