Work at Home Customer Service Agent (Full-Time & Part-Time) (SD)
Core Information:
- Location: Remote
- Position: Work At Home Customer Service Agent
- Start Date: Immediate openings available
- Company: Workwarp
- Compensation: a competitive salary
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Employer Industry: Customer Service and Technical Support- Why Consider this Job Opportunity...
- Base pay commensurate with experience, up to a competitive rate
- Full-time and part-time positions available with flexible scheduling options
- Benefits for full-time employees, including paid vacation and variable bonus and contest incentives
- Opportunities for career advancement and regular reviews and raises based on performance
- Fun, engaging work environment with casual dress code and cash and prize contests
- Equipment provided by the employer for work-at-home setup
- What to Expect (Job Responsibilities):
- Handle inbound customer inquiries, troubleshoot technical issues, and assist customers with product and service inquiries
- Interact with customers nationwide to resolve support issues, sell new products, and ensure exceptional customer experience
- Utilize systems and technology for account management tasks and sales opportunities
- Appropriately escalate customer dissatisfaction to managerial team for resolution
- Ensure first call resolution through effective call handling and problem-solving
- What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in customer service, technical support, or sales roles
- Previous experience in a work-at-home environment
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