[Work From Home] Insurance Customer Service Representative

Become a key member of our collaborative team as a Insurance Customer Service Representative! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.

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We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Benefits
• Salary plus commissions and bonus
• Health Benefits (after 90 days)
• Paid Time Off ( after 1 yr.)
• Profit Sharing ( after 1 yr.)
• Fun and positive work environment.

Compensación: $40,000.00 - $60,000.00 per year

Insurance Company Of Florida.com LLC

Proudly based in Wesley Chapel, Florida, Insurance Company of Florida is an all inclusive, client-focused insurance brokerage dedicated to providing Florida individuals, families and businesses with the highest quality coverage strategies. As a well established, local brokerage we have access to top-rated carriers across the nation, allowing us to offer you the best rates throughout Florida. We are now expanding into the Bonita Springs area.

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