[PART_TIME Remote] Customer Care Representative - Remote
Key Job Details:
- Location: Remote
- Company: Workwarp
- Compensation: a competitive salary
- Position: Customer Care Representative - Remote
- Start Date: Immediate openings available
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As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.Full time - Work from home opportunity
Schedule: Tue-Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)
To help you stay energized, engaged, and inspired,?we offer a full range of benefits for you and your dependents.
They include:
 Medical, dental, and vision insurance
 Paid time off
 Free basic life and AD&D insurance
 Free short-and-long-term disability insurance
 HSA, FSA, STD, LTD
 401K retirement savings with up to a 5% company match
We're looking for someone who can:
 Investigate, diagnose, and troubleshoot donor inquiries and issues
 Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up
 Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone
 Identify recurring system or application issues and escalate to leadership team
 Resolve escalated issues related to donor portal, donor store and website troubleshooting
 Assist with donor scheduling
 Monitor customer feedback Apply Job!
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Simple Application Process
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