Senior Customer Success Manager, Enterprise (Remote - US)
This position is posted by Jobgether on behalf of Abnormal Security. We are currently looking for a Senior Customer Success Manager, Enterprise (Northwest) in the United States.
This is an exciting opportunity for a highly motivated Customer Success professional to support leading enterprise clients across the Northwest U.S. region. As a strategic partner to key stakeholders, you’ll ensure maximum customer satisfaction, platform adoption, and long-term value realization. The role is ideal for someone who thrives in a fast-paced, remote-first environment, is passionate about cybersecurity and enterprise SaaS, and enjoys building trusted, long-term relationships with senior decision-makers. Your work will directly influence customer renewals, expansion, and advocacy.
- Accountabilities:
- Drive customer success through proactive engagement, focusing on value realization and measurable business outcomes.
- Deliver regular business reviews to prove ROI, increase adoption, and ensure a strong foundation for renewal and expansion.
- Build strategic relationships with executive-level stakeholders and internal champions to drive customer advocacy.
- Educate customers on key platform features and guide them on best practice usage aligned with their evolving business needs.
- Develop and maintain account Success Plans that align technical solutions with long-term goals and security strategies.
- Collaborate closely with internal teams (Sales, Product, Support, Engineering) to ensure customers’ needs are met and exceeded.
- Monitor account health to identify potential risks early and recommend appropriate mitigation strategies.
- Coordinate issue resolution efforts, track escalations, and ensure customer commitments are fulfilled promptly.
- 5+ years of experience in a Customer Success Manager role, with 6+ years in an enterprise SaaS or product support environment.
- Proven track record of developing strong executive relationships (CISOs, CIOs) within Fortune 500 accounts.
- Skilled in turning complex customer inputs into clear, scalable solutions and high-impact narratives.
- Strong communication, presentation, and relationship-building skills at all organizational levels.
- Demonstrated ability to introduce and drive adoption of new product features and best practices.
- Technical troubleshooting experience and collaboration with support/product teams to resolve issues.
- Familiarity with internet/networking technologies and email security platforms.
- Proficient with case management and CRM tools (e.g., Salesforce, JIRA).
- Bachelor’s degree in a technical field (Computer Science, Engineering) or equivalent experience.
- Must be based in the Bay Area or U.S. Northwest region and willing to support clients in that territory.
- Base salary range: $139,400—$164,000 USD
- Bonus eligibility and Restricted Stock Units (RSUs)
- Remote-first work environment
- Health, dental, and vision insurance
- Flexible working hours and generous PTO
- Career growth opportunities and access to top-tier learning resources
- Inclusive and collaborative company culture
- Access to cutting-edge technologies and meaningful work in cybersecurity
Jobgether Hiring Process
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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