Customer Service Representative – Plumbing & HVAC in New Windsor, NY

Job title: Customer Service Representative – Plumbing & HVAC in New Windsor, NY at Royal Class Service

Company: Royal Class Service

Job description: Customer Service Representative – Plumbing & HVAC | $25/hr | Full-Time | In-PersonLocation: New Windsor, NY

Schedule: Monday–Friday (8 hour shift flexible between 7AM–5PM)

Compensation: Starting at $25 per hour

Employment Type: Full-Time, In-Person OnlyAre you someone who thrives in a fast-paced, problem-solving environment? Do you enjoy helping customers, staying organized, and making an impact each day? Join Royal Class Service Plumbing, Heating, Cooling & Drain Cleaning—a locally respected home services company with a reputation built on quality, trust, and long-term relationships.We’re hiring a Customer Service Representative (CSR) who’s more than just a voice on the phone—you’ll be the foundation of our daily operations, ensuring customers feel valued and cared for from the moment they call.What You'll Do:

• Be the first voice they hear: Handle inbound calls, schedule service appointments, and respond to customer questions with professionalism and empathy.


• Keep things running smoothly: Coordinate with field technicians to assign jobs based on urgency, availability, and service type.


• Problem-solve on the fly: Use logic, gut instinct, and teamwork to resolve customer concerns and ensure a smooth service experience.


• Support the team: Communicate clearly with technicians and coworkers, provide accurate updates, and lend a hand wherever needed.


• Keep it organized: Maintain accurate customer records using our ServiceTitan system.


• Grow your skills: With time, motivated CSRs may expand into outbound calling and inside sales roles.


• Go the extra mile: Send follow-ups, thank-you notes, and check in on customer satisfaction.

• Must have experience with home services (plumbing, HVAC, drains) and ServiceTitan is a huge plus.


• Strong communicator who’s confident on the phone and able to juggle multiple tasks.


• Quick thinker who reads between the lines and knows when to loop in a manager.


• Reliable team player who thrives in a fast-moving, ever-changing environment.


• Growth-oriented mindset—we love promoting from within and building long-term careers.


• High school diploma or equivalent required.

• We’re not just another service company—we’re a career home for people who care.


• Thousands of successful installs and loyal customers


• Opportunities for growth into sales or leadership roles


• Supportive team culture with long-term stability


• Leadership that invests in your development

• 401(k)


• Health, Dental & Vision Insurance


• Paid Time Off


• On-the-Job Training


• Advancement Opportunities

Expected salary: $25 per hour

Location: New Windsor, NY

Job date: Sat, 31 May 2025 22:48:40 GMT

Apply for the job now!

[ad_2]

Apply for this job