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Summary of the full job description: As a Digital Banking Representative I, I look for individuals who are enthusiastic and self-motivated and who have demonstrated success in providing solutions that assist our customers in achieving financial freedom and peace of mind. To achieve this vision, professional relationships with current and potential clients are developed to comprehend their financial requirements, provide valuable products and services to meet those requirements, and accurately complete the digital account opening process. As a successful Digital Banking Representative, I am committed to providing an outstanding customer experience; comprehending and promoting bank services and products to businesses and individuals; completing precise digital banking transactions in a fast-paced environment and working as part of a team to accomplish individual and group objectives Principal Obligations: Provide a quick, simple, and personal customer experience that is in line with the company's standards for each interaction between a client and an associate. Utilize direct sales methods in the digital and universal banking center to promote the bank's consumer and small business banking products and services to customers and prospects. This includes engaging potential customers in conversations about their banking requirements and speaking positively about the bank's products and services. Refer products and services to other business lines by working closely with clients and business partners. Reach specific daily, monthly, quarterly, and annual sales objectives. primarily recommends credit cards and loans in addition to opening checking and savings accounts. Provide first-line customer service through support forms, email, phone, and other electronic means (such as web chat, fax, and so on). Provide a backup for all online support features, including new accounts, support forms, and email. Assist other departments with Digital Banking customer service issues and escalations (retail branches and executive complaints). Be an expert in digital education, teaching associates and customers about our digital banking platform. This includes, but is not limited to, online banking, using bill pay and external transfers, using a chat box, using smart ATMs and ITMs, using a mobile banking app with text alerts and mobile deposits, and all other self-service channels. Educate customers and offer additional banking services to them; efficiently and effectively addresses issues and concerns raised by customers. Operational tasks that are related to regulatory compliance and protect client and bank assets ethically include properly documenting account opening and obtaining and verifying the accuracy of all regulatory and procedural documentation. Follow all company policies for communicating with clients, vendors, and associates, and treat all client information, bank trade secrets, and business records as confidential. Maintain up-to-date knowledge of the position-related regulations as well as bank policies and procedures, including but not limited to requirements for the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC); policies from the employee handbook; and Security, Operations, and Audit policies through regular and comprehensive training. embodies, conveys, and instills the corporate vision and initiatives, including the six Pillars of Success. keeps client information completely private. as assigned, completes other specified tasks. Working at the assigned worksite or remote location during regular business hours and/or assigned hours, including overtime when authorized by management, is required. Regular attendance is required. Requirements: Minimum Requirements: A GED or other equivalent qualification is required; An associate's or higher degree is preferred. Preferably previous banking experience. Experience working in customer service for six months is preferred. Sales experience of at least six months is preferred. Requires strong verbal and written communication skills. strong focus on the small things and the ability to finish work on time in a fast-paced environment. Capacity to arrange work. strong skills in sales. skills in basic math proficient in the fundamental office equipment and skills, such as using a computer, email, a ten-key calculator, a copier, a scanner, a fax machine, a telephone, organization systems, and the Microsoft Office suite. Physical necessities: The working environment is typical of a retail banking or office environment. Ability to move arms in any direction may be required for reaching. The use of office equipment like computers and phones will necessitate the use of a keyboard, mouse, or keypad. It is necessary to be able to decipher written documents or a computer screen. the capacity to communicate or share ideas; divulge information to customers, coworkers, or the general public; or to provide important or specific instructions; is necessary. It is necessary to be able to receive and comprehend specific information shared via written or oral communication. Moving around the workspace to get to restrooms, conference rooms, and other areas of the workplace are part of the job. The position requires both frequent, long periods of standing and frequent, long periods of sitting. Up to 35 pounds of force or occasional lifting are required for this position.    

work from home jobs without investment daily payment with mobile

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